Shipping & Delivery Policy
Thank you for choosing Luxe Brass Designs. We take pride in our handcrafted products and strive to ensure they reach you safely and promptly.
1. Processing Time
As each of our products is meticulously handcrafted in our Moroccan workshop, please allow 5 to 7 business days for us to prepare and package your order for shipment.
2. Shipping Methods & Carriers
We partner with world-class shipping carriers to ensure secure and fast delivery. All orders are shipped via:
- DHL Express
- FedEx
3. Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is approximately 7 business days, depending on your location and customs processing.
4. Tracking Your Order
As soon as your order is dispatched, you will receive a confirmation email containing your tracking number. You can monitor the progress of your shipment through the carrier’s website.
5. Customs, Duties & Taxes
Please note that international orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the shipping costs.
6. Contact Us
If you have any questions regarding your shipment, please feel free to contact us via WhatsApp or email at contact@luxebrassdesigns.com.